Frequently Asked Questions - FAQ

Kartiana FAQ

Q: What payment options do you offer?

A: We offer several payment options including credit/debit card and bank transfer.

Q: What is your return policy?

A: Our return policy allows customers to return products within 30 days of purchase for a full refund or exchange, as long as the product is in its original condition and packaging. Swimwear needs to still have intact the hygiene sticker.

Q: What is your shipping policy?

A: Our shipping policy includes both domestic and international shipping options. Domestic orders typically take 3-5 business days to arrive, while international orders may take up to 14 business days depending on the destination.

Q: What is your customer service contact information?

A: Our customer service team can be reached via our "Contact Us" page of our website.

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track your order.

Q: What if I receive a defective or damaged product?

A: If you receive a defective or damaged product, please contact our customer service team immediately and we will arrange for a replacement or refund.

Q: Do you offer special gift wrapping or personalized messages?

A: No, we don’t offer special gift wrapping at this stage, however if you would like a personalized message on a card, please email us via the contact page and we will see what we can do.

Q: Do you make larger sizes?

A: If you like the style and product and you would like a larger size, please email us via the contact page and we will see what we can do. It might come at an additional fee for the customising. We are happy to look into it and liaise via email with you.